Guarantee & Warranty

7 DAY MONEY BACK GUARANTEE POLICY

Yes! You can return any product/purchase you are not happy with for whatever reason, just simply adhere to the 7 Day Money Back policy terms and conditions listed below. We have to stick to the below criteria. (If you take care of the product and packaging, you will get a refund, No Questions!).

This policy runs side by side with the legal (Distance Selling Regulations) requirement of 7 days for unwanted goods.

Items returned back to us MUST be received before the 7 Days (from original order date). If you open a ticket on the 7th day it will not be accepted. In Car Network will only refund if the items arrive with them before the 7 Days are over.

The below terms are a brief over-view of how we process our returns. 99% of returns will be completed under these terms, however there may be additional terms which may over-ride these.

First 7 days after receiving the product:
The distance selling regulations cover you to return any item that you have purchased online and changed your mind within 7 days of the purchase date. The item must be in exactly the same condition as it was sent out from our warehouse and still sealed (unopened) and unused. You MUST request a returns number before sending the item back and the item must be received back to our returns department on or before the 7th day (from when the item arrived at your delivery address). Failure to comply with the above will result in the item/s being returned back to the sender and your account charged for the cost.

The below terms can over-ride the above terms if we feel that your return applies (at our discretion).

Scratched, Marked or Damaged products:
Sorry! But we have to point blank refuse any scratched, marked or damaged products. Scratched, marked or damaged products instantly lose at least 50% of their value which would result in a large loss in sale revenue. Would you accept scratched, marked or damaged products? The product(s) will be returned to you and the cost of delivery charged to your account.

Damaged Boxes/Packaging:
Sorry! No refund can be made, the packaging and boxing has to be EXACTLY as it was sent out.

Lost Packaging:
Sorry! No refund can be made, the packaging and boxing has to be EXACTLY as it was sent out.

Lost or Damaged Accessories or Manuals:
Sorry! No refund can be made, the packaging and boxing has to be EXACTLY as it was sent out.

Over 7 Days:
No refund can be made and we will return the product to you and the cost of delivery charged to your account. The item MUST arrive back to us before the 7 days are over.

Refunds:
Products Returned for a refund will be processed within 7 days of receipt. We will email you confirmation of the refund for your records. Our cost of shipping will be removed from the refund amount and the cost of shipping the item back to our returns team is covered by the purchaser of the item.
No refund can or will be made above the original price paid, this includes installation costs and postage costs.

IMPORTANT:

Faulty Products can not be returned under the 7 Day Guarantee. All the products sold in this section come with a 30 day warranty (NOT the 1 year warranty which you get when purchasing items as brand new)
You must return the goods using Recorded, Insured Delivery for protection against loss, damage and theft!

PLEASE NOTE In Car Network cannot be held responsible if your vehicle has any abnormalities which result in any product/equipment not being able to function properly or function at all. If your vehicle has a certain Pin configuration then please check it BEFORE ordering. Some vehicles can be early or late registrants and the numberplate might not match the pins that are "standard" for that vehicle.

In Car Network and its group of websites reserve the right to refund LESS our postage costs should an item be refunded under the 7 day mony back guarantee. Please be aware when ordering that items such as CD Changer Packs or Multiple item orders could be dispatched directly from our suppliers therefore we could be charged 2 (or more) times for delivery. It is unfair for us to take a loss on a returned item just because the customer does not want it, therefore our delivery costs will be taken from the amount payed. Proof of delivery costs can be forwarded via your returns ticket if needed

In Car Network reserve the right to refuse a refund  after 7 days of purchase should we feel that our goodwill has been taken advantage of.